At Arcor India, our commitment to your satisfaction extends beyond just the products you choose. We understand that seamless shipping and hassle-free returns are integral to your overall shopping experience.
Shipping Information:
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Swift Dispatch: Orders are processed promptly, and our dedicated team ensures that your chosen products reach your doorstep in the shortest possible time.
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Shipping Partners: We collaborate with reputable courier services to guarantee reliable and efficient delivery services.
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Order Tracking: Stay informed with real-time tracking updates. A tracking ID will be provided to you once your order is dispatched, allowing you to monitor the journey of your purchase.
Returns & Exchanges:
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Our Pledge: While we strive for perfection, we acknowledge that occasionally discrepancies may occur. If you receive a product that doesn’t meet your expectations, we are here to assist you.
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Return Window: Arcor India offers a reasonable return window. Please initiate the return process within the stipulated timeframe for a smoother experience.
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Condition of Returns: We accept returns of products in their original condition, ensuring that they are unused and retain their original packaging.
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Easy Returns Process: Navigate to our user-friendly returns portal on our website to initiate the return process effortlessly.
Exceptions:
- Wrong Product Delivered: In the rare event of an incorrect product being delivered, we understand the inconvenience caused. To rectify this, we request you to provide video proof of the error. In such cases, the shipping cost for return will be borne by Arcor India.
Your Satisfaction, Our Priority:
At Arcor India, our goal is to serve you with a smile. If you encounter any challenges or have specific queries regarding shipping and returns, our dedicated customer support team is always ready to assist you.
We appreciate your trust in Arcor India and strive to make your shopping experience as delightful as the products we offer. Happy shopping!
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Hang on to your hats! Our extraordinary refund and returns policy grants you a generous 7-day window from the date of purchase to sway your decision.
Eligibility for Return:
Ready to step onto the return dance floor? To join the party, your item must be pristine, unused, and still rocking its original unopened packaging. We adore surprises, but certain items can’t shimmy along. Apologies, no returns for perishable goods (like food, flowers, newspapers, or magazines), gift cards, intimate treasures, hazardous materials, delicate ceramics, any type of fabric, or flammable liquids and gases. And don’t forget to bring your ticket! A receipt or proof of purchase is your VIP pass to complete the return process.
Return Exceptions:
Sometimes the rhythm calls for a partial refund. If a product has been grooving with you and shows signs of use, has been unboxed and enjoyed, lost its original flair, or is missing parts (without us causing the ruckus), it may qualify for a partial refund. But remember, we can’t sway with returns that show up fashionably late—make sure to bust your moves within the 7-day time frame.
Refunds:
Drumroll, please! Once we receive your return and give it the spotlight inspection, you’ll receive an electrifying email notification. If your return takes center stage, we’ll process the refund and direct it back to your original payment method. Get ready to feel the rhythm in your wallet within a specific timeframe.
Late or Missing Refunds:
Uh-oh, did the refund beat get lost in the melody? First, double-check your bank account. Then, give your credit card company a shout—sometimes they need a few extra dance moves to officially post the refund. If they’re not the culprits, reach out to your bank, as they sometimes take a moment to sync with the groove. And if the refund still hasn’t found its way to you, fret not! Contact us at [email protected], and we’ll turn up the volume to sort things out.
Sale Items:
We’ve got a twist here! Only regular-priced items can dance their way to a refund. Apologies, sale items can’t join the boogie.
Exchanges:
Uh-oh, did your item break a leg? We’re here to save the day! We’ll only replace items if they arrive defective or damaged. Give us a shout at [email protected], and we’ll bring in the backup dancers to get you the same item in perfect condition.
Shipping Returns:
Ready to send your item back on a one-way ticket? Address it to 2nd Floor, Plot No 179, Abhay Khand 1, Indirapuram, Ghaziabad, U.P. – 201010. However, make sure you’ve got your wallet in hand as the return shipping costs are on you. No worries, though, shipping costs are non-refundable, and if a refund is in the cards, we’ll groove to the beat by deducting the return shipping cost. The time it takes for your exchanged product to hit the dance floor again may vary depending on your location. For precious items, we suggest using a trackable shipping service or purchasing shipping insurance to ensure we receive your return and keep the party going!
Need Help?
Lost in the rhythm? We’re here to teach you the moves! If you have any questions or need further assistance with refunds and returns, don’t hesitate to reach out to us at [email protected]. We’ll be your dance partner and guide you through it all!